You can use our site as a registered user or as an unregistered or anonymous user & you can register with just an email address.

To checkout anonymously you must supply us with some information such as an email or telephone number so we can contact you once your order is ready to pick up. If you use a credit card you must supply valid information throughout the checkout process.

Fill your basket as you navigate our site, then checkout anonymously and choose Cash, Cheque or Bank Transfer and In-Store Pickup. We will contact you when your order is ready for collection and payment, please leave a contact number.

Registration is free and makes it much easier to shop with us. You don’t have to register to checkout but you must provide a valid phone number or email address.

We will not reveal your information to any third parties. If you use PayPal you must provide us with your email address.


If you have chosen to get your goods delivered by us, we aim to dispatch the same day or the next working day.


If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another product up to the same value, be it similar or not.

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. The buyer will have to pay for the return postage but Bill & Bens HydroWorld will deliver the replacement item free of charge.

Bill & Bens HydroWorld Ltd is registered in the UK, registration number 07936097

VAT Registration Number 151742033